Tomasz Pactwa (M) has been the director of the City of Warsaw’s welfare and social projects department, which consists of ten units, since September 2012. He coordinates implementation of the Warsaw Social Strategy and several thematic programmes forming the social policy framework in Warsaw. His team elaborates new programmes and projects in a field of social policy. Social innovations using IT technologies created by his team have gained international recognition: Bloomberg Philanthropies’ Mayors Challenge EUROPE for project Virtual Warsaw – winning team – and the Smart 50 Awards 2018 given by Smart Cities Connect Foundation for the Looked @fter project. From 2007 to 2012 Tomasz Pactwa held the position of Deputy Director of the City of Warsaw’s European funds department, where he supervised the process of preparing the social projects, verification of the programmes and projects aiming at engagement of local communities in a decision-making process, and management of projects. He also contributed to the Access City Award 2020 given for the overall improvement to the city’s ease of access in a short space of time.